Modular Merchant Shopping Cart Software
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1 Reader Comment or Link
Add a new comment...Comment posted by ScrapGirls
December 23, 2007 @ 4:08 pm
I have been with Modular Merchant since early 2005 and am very happy with them. The team is very responsive and works hard to take care of any issues that arise. The software itself generally works very smoothly - especially the download module - and that saves us a lot of headaches in customer support time. The cart I used prior to Modular Merchant was so poor with digital downloads that I spent nearly 60% of my time trying to get the product to customers. Modular Merchant’s download module is smooth, secure, and generally the only problems that arise are those that are related to the customer’s ISP - not our cart or processes. This is a strong position to be in because makes it easier for us to maintain strong customer relationships. Modular Merchant has plans to add additional features to the product and I am excited to see how that progresses. They are willing to listen to feedback from their clients about what our customers are asking for. One of the features that our company values is the subscription module. It works well and allows us to run two successful subscription programs. We can add additional programs with different billing dates without any worry, either, because we have the flexibility to bill them through at any time. However, it is the people at Modular Merchant that mean the most to us. It is hard not to be loyal to a team that hustles and works so hard to try to be a partner in your company’s success. When we have bumps in the road, they work with me until we come up with a solution that works for all of us. In today’s world where it is easy to feel lost and shuffled about by companies that don’t care about you, the Modular Merchant attitude towards client relationships is easily their top selling feature. I have done multiple reviews of various shopping carts throughout our company’s history to make sure we are on track with our needs and keep cycling back to Modular Merchant. I’m extremely pleased that I decided to sign up.
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